Shipping & Returns

HeSHIPPING

LOCAL DELIVERY (MALAYSIA)

Q1: What is the cost for shipping within Malaysia?

The rate for the first 500g is RM 8 within West Malaysia, & RM 12 to Labuan, Sabah & Sarawak. Subsequent 250g will be charged accordingly based on current rate of Pos Laju. Tracking numbers are emailed once posted.

 


Q2: How long does it normally takes to ship out items once payment is made?
Neng Geulis process your order within 24 hours and will ship within the next 24 hours. Item will be delivered to your doorstep the next 2-3 days (Pos Laju) or 3-5 days (Registered post) after it is sent.

 

INTERNATIONAL DELIVERY

Q1: What are the international shipping methods?

All shipping charges will be calculated automatically when your check out based on weight & your shipping country. International Shipping price will be reflected upon checkout.
Estimated time would be from 3-8 working days and delay could be subjected to customer clearence.

*Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

RETURNS
There are strictly no returns.
Exchange can be made if the item(s) sent to you is incorrect or defected only.

Do take note that all returns are inspected upon receipt. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging.
All returns request after >5 days of parcel delivery will not be approved.
All returns will be charged RM 5.00 handling fees.

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